Support Contracts

Often, IT requires people to work with sensitive company data. Therefore, trust is mandatory. If you want to have a permanent contact partner who knows you and your business environment, then a Support Contract is exactly what you need. A Support Contract ensures ongoing support and guarantees fast response times.
We offer you a Support Package tailor-made from our services and a time budget which will meet all of your needs perfectly.

Please see the following example contracts here:

1.) You wish for regular security checks for all of your company computers.

Our offer: We monitor important aspects (e.g. server, antivirus software, system protocol, firewall) personally, on-site, once a week.

2.) You want to be extra careful and wish that your business always runs optimally

Our offer: We assign a trusted contact person who will respond within the hour and always work together with you to find a solution. Additionally, we will be on-site to carry out relevant weekly security checks. We can also locate error sources via remote access on any of your computers.

3.) You plan to install new software and are worried that the following months could be chaotic?

Our offer: In preparation, we carry out trainings to get your staff up to speed. Then we will install the new software and provide a contact person for the following weeks to answer the questions your employees might have.